Emergency repairs are repairs where a delay in fixing them is likely to cause a serious health risk or safety hazard to you or your home. The quickest way to report your emergency repair is by calling our emergency repair line on 075834 02490. We aim to resolve the problem and restore essential services within 24 hours.
Emergency repairs include (but are not limited to):
· Blocked flue, main drain, soil pipe or toilet pan
· Burst water main
· Fire damage
· Flooding
· Emergency alarm system failure
· Gas leak
What is an emergency repair?
· Locked out of the property
· Loss of gas, electricity, or water supply
· No heating and no hot water
· Severe storm damage
· Unsafe structures or electrical fittings
· Unsecure outside window, door, or lock
Out of hours
emergency repairs
If you need an emergency repair out of hours (5.30pm-9am, weekends and bank holidays), please call our emergency repair line on the number below.
If you need
immediate help
If you or someone else is seriously injured or at risk of immediate injury, contact the emergency services on 999.
If there is a fire at the property you must immediately evacute the property and then contact the emergency service on 999.
Non-emergency repairs
We prioritise repairs into 3 categories based on their urgency. We measure response times from the date you report the repair to us.
Emergency: 24-hour response
Urgent: 48-hour response
Routine: 72-hour response
In the summer months of July and August, a heating repair will be attended to within 48 hours.
Urgent repairs
Urgent repairs are repairs that significantly cause you inconvenience or loss of comfort. We aim to respond to these within 48 hours.
Urgent repairs include (but are not limited to):
· Leaking roof
· Loose or detached banister or handrail
· Minor electrical faults
· No heating or no hot water (in summer months)
· Some loss of electrical power
· Some loss of water supply – or a tap that will not turn off
Routine repairs
Routine repairs are day-to-day repairs, which do not cause serious inconvenience and can wait a short while before being dealt with. We aim to respond to these within 72 hours.
Routine repairs include (but are not limited to):
· Doors, windows and floors
· Faulty extractor fans, communal TV aerials or overflows
· Gutters needing cleaning
· Kitchen fittings
· Plasterwork
· Roof slates and tiles
· Rubbish clearance
· Wall, fences and paths
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