About your home

At Stef & Philips, we want to help you thrive in your new home. That’s why we have dedicated teams in place to provide the support you need, whenever you need it. Our teams can assist you with all your property questions and concerns including repairs & maintenance, reporting anti-social behaviour, assistance with utilities and council tax, and managing and making rent payments. Scroll down to find out more.

Temporary and Emergency accommodation

If you have been placed in our temporary and emergency accommodation by your local authority, housing association or charity please choose this option for additional information and resources.

Private rented sector (PRS) accommodation

If you have a lease agreement directly with Stef & Philips for your property please choose this option for additional information and resources.

You’re always fully supported

Our team is always here to support you in your home.

Meet your team

Every property has a team dedicated to making sure you feel safe and comfortable in your home.


Here’s where you can find answers to some of the most commonly asked questions.

National helplines

Need additional help or advice, here you can find links to additional support services.

Out of hours
emergency repairs

If you need an emergency repair out of hours (5.30pm-9am, weekends and bank holidays), please call our emergency repair line on the number below.


If you need
immediate help

If you or someone else is seriously injured or at risk of immediate injury, contact the emergency services on 999.

If there is a fire at the property you must immediately evacute the property and then contact the emergency service on 999.

Stef & Philips News

Stef & Philips celebrates empowering young adults through its Leaving Care programme.

Empowering young adults through Leaving Care Programme during Care Leavers’ Week 2023.

Learn more

We value your privacy

We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept all", you consent to our use of cookies. Privacy and Cookies Policy.