What is PRS accommodation?

PRS accommodation is affordable housing leased on an assured short hold tenancy agreement (typically 1-2 years), giving tenants the stability of knowing they have a more permanent place to call home. Your local authority, charity or housing association will determine if you are eligible to move on from temporary accommodation to PRS and work closely with Stef & Philips to help you transition to your new home.

Moving into PRS accommodation

The team at Stef & Philips is here to make your move from temporary to PRS accommodation as easy as possible. Once we have received your move on referral a member of our team will be in touch to arrange property viewings. In some cases, it may be possible to stay in your current property. Once you decide on where to live, you will be provided with your lease and a move-in date. We are with you every step of the way including support and advice setting up and managing your rent, council tax and utilities and property maintenance throughout your tenancy.

Moving out of PRS accomodation

Before the end of your lease the team at Stef & Philips will be in touch to understand if you would like to renew your lease. If you are not sure of your plans you may not wish to renew, in which case your tenancy becomes a periodic tenancy. All the same obligations in the initial lease remain with the exception of notice period to vacate, which now becomes 4 weeks.

Stef & Philips’ responsibilities

Coordinating referrals, viewings and signing the lease

Housing partners refer PRS tenants to Stef & Philips, who will then manage the viewings and organise the signing of the lease.

Ongoing maintenance & repairs

Stef & Philips’ maintenance team handles all routine and emergency repairs. The fastest way to report a maintenance or repair is to complete our online form.

Information, advice and support

Our dedicated team are available throughout your tenancy to help with advice and support on council tax and utilities, universal credit and housing benefit support. You can contact them any time at

Managing your utility bills

As a PRS tenant it is your responsibility to set up accounts with all utility providers and pay your bills in full. Utilities can include gas, electricity and water. Upon move in Stef & Philips will advise which utilities you are responsible for, where the meters are and how to read them. If you need help understanding your bills, the Stef & Philips team is always on hand to help.

Paying your council tax

You are responsible for paying council tax. If you need help understanding your council tax bill, or would like some advice on eligibility and applying for discounts, the Stef & Philips team is on hand to help.

Paying your rent

You are responsible for paying your rent as outlined in the terms of your lease. If you have any questions about paying your rent or are struggling to make your payments it is very important that you get in touch with the Stef & Philips team as soon as possible by calling
020 8882 8372 or by email at

You’re always fully supported

Our team is always here to support you in your home.

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