What is temporary and emergency accommodation?
If you have become homeless or urgently need somewhere to live, you may be offered the opportunity to stay in temporary or emergency accommodation. We work with more than 60 local authorities, housing associations and charities to provide temporary and emergency accommodation for individuals and families.
Moving into temporary accommodation
The team at Stef & Philips is here to make your move as easy as possible. Once your housing provider has allocated a place for you, you will be met at the property by your dedicated Stef & Philips Housing Officer.
Your Housing Officer will show you around the property and make sure you understand where everything is and how it works. They will walk you through safety and security, signpost you to local amenities and explain your responsibilities as a service user, including who to contact in event of an emergency.
We provide you with a welcome pack that explains everything in detail and if you have any questions or concerns you can always ask the housing officers when they make their weekly visits.
Moving out of temporary accommodation
Your local authority, housing association or charity that placed you in your accommodation with Stef & Philips will inform you if you need to move out or have been authorised a transfer to other accommodation. Our dedicated teams are here to provide you with the support that you need while you are living in a Stef & Philips property and will be notified by your housing provider of any changes.
Your responsibilities as a service user
Support provided by your Stef & Philips
Your housing provider is the local authority, housing association or charity that has placed you in the accommodation that is managed and operated by Stef & Philips.
Finding accommodation for service users
Each housing provider will identify people in need of temporary or emergency accommodation, and work with Stef & Philips to ensure they are given an appropriate place to stay.
Duty of care
Your housing provider has a duty of care to you, which includes sourcing any necessary health and welfare treatments, such as mental health services.
Local council support
For questions and support regarding benefits and other welfare needs your local council can assist you.
Reasons they may need to enter your home:
Weekly visits by your dedicated housing officer
Weekly occupancy checks
Cleaning of internal communal areas
Gardening and maintenance of external communal areas
Repairs and maintenance
Inspections
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