Emergency and Routine Repairs
If you have a problem that requires an emergency repair (see below), please complete the form immediately. We deal with emergency repairs on a 24/7 basis, so please do not hesitate to get in touch.
For emergency repairs, we require you to be available in your property for 24 hours, to arrange for an engineer to attend within this period. We will complete high priority emergency repairs – gas leaks, main water leaks and dangerous electrical faults (e.g. exposed wiring, plug sockets, etc) – within two hours of being contacted.
Secondary emergency repairs, such as no hot water or heating, blocked drains, etc. will be carried out within 48 hours.
See below for a comprehensive list of emergency repairs. If your issue is not listed here, please complete the routine repair form further down.