For emergency repairs, we require you to be available in your property for 24 hours, to arrange for an engineer to attend within this period. We will complete high priority emergency repairs – gas leaks, main water leaks and dangerous electrical faults (e.g. exposed wiring, plug sockets, etc) – within two hours of being contacted.
Secondary emergency repairs, such as no hot water or heating, blocked drains, etc. will be carried out within 48 hours.
See below for a comprehensive list of emergency repairs. If your issue is not listed here, please complete the routine repair form further down.
These consist of secondary repairs, such as safety and security issues, door handles/holders
replacing, broken fridge/freezer, small leaks fixing, etc. and are typically resolved within 72 hours.
If there are any changes to any reported repairs, we will contact you to let you know.
If you smell gas or suspect there is a gas leak, contact National Grid on 0800 111 999 on behalf of the landlord
A large water leak from the shared mains supply
Exposed wires, overhead switches or plug sockets
Please note: you will need to be available in your property for 24 hours so we can arrange for an engineer
to attend. Sometimes our contractors may do a temporary repair to make the situation safe. This happens
if they need extra parts to complete the job or you reported it out of hours, but they will return at a later
date to complete the repair.
Plumbing issues that require a fast resolution
A blockage that needs to be resolved quickly
A part of the building that is damaged or poses a risk
Doors or ground floor windows that are not secure
The lift is not working (where this is the only lift used for all floors of the building)
A manhole cover that needs replacing
There is no running water in your home
No heating or hot water in your property
Anti-social vandalism that needs to be removed
Smoke and/or carbon monoxide alarms are making a continuous noise
Your only toilet is broken or malfunctioning
No electricity or lighting in your home