Emergency and Routine Repairs
If you have a problem that requires an emergency repair (see below), please complete the form immediately. We deal with emergency repairs on a 24/7 basis, so please do not hesitate to get in touch.
For emergency repairs, we require you to be available in your property for 24 hours, to arrange for an engineer to attend within this period. We will complete high priority emergency repairs – gas leaks, main water leaks and dangerous electrical faults (e.g. exposed wiring, plug sockets, etc) – within two hours of being contacted.
Secondary emergency repairs, such as no hot water or heating, blocked drains, etc. will be carried out within 48 hours.
See below for a comprehensive list of emergency repairs. If your issue is not listed here, please complete the routine repair form further down.
Our Other Tenant Services
What is a Routine Repair?
If your problem is not an emergency, a routine repair will usually be required.
These consist of secondary repairs, such as safety and security issues, door handles/holders
replacing, broken fridge/freezer, small leaks fixing, etc. and are typically resolved within 72 hours.
If there are any changes to any reported repairs, we will contact you to let you know.
Report a Repair Form
To request a routine repair, please complete the form below and submit a photo of the issue.
What do we Class as an Emergency Repair?
Emergency repairs have immediate health and safety risk to you, your home and/or your neighbours. They include:
Gas Leak
If you smell gas or suspect there is a gas leak, contact National Grid on 0800 111 999 on behalf of the landlord
Mains Water Leak
A large water leak from the shared mains supply
Dangerous Electrical Fault
Exposed wires, overhead switches or plug sockets
Emergency Priority (24 hours)
If it is an emergency repair, you can contact us 24 hours a day, seven days
a week. We aim to fix or make an emergency repair safe within 24 hours.
Please note: you will need to be available in your property for 24 hours so we can arrange for an engineer
to attend. Sometimes our contractors may do a temporary repair to make the situation safe. This happens
if they need extra parts to complete the job or you reported it out of hours, but they will return at a later
date to complete the repair.
Urgent Priority (48 hours)
Burst Pipes, Faulty Water Tanks and any other Leaks
Plumbing issues that require a fast resolution
Blocked Drains
A blockage that needs to be resolved quickly
Dangerous Structures
A part of the building that is damaged or poses a risk
Doors/windows
Doors or ground floor windows that are not secure
Lifts
The lift is not working (where this is the only lift used for all floors of the building)
Missing or Damaged Manhole Covers
A manhole cover that needs replacing
No Cold Water
There is no running water in your home
No Heating/Hot Water
No heating or hot water in your property
Racist, Sexist or Offensive Graffiti
Anti-social vandalism that needs to be removed
Smoke Alarms
Smoke and/or carbon monoxide alarms are making a continuous noise
Toilet
Your only toilet is broken or malfunctioning
Total Power Loss
No electricity or lighting in your home