Our full-service management means you can rely on us for:
For emergency repairs, we require you to be available in your property for 24 hours, to arrange for an engineer to attend within this period. We will complete high priority emergency repairs – gas leaks, main water leaks and dangerous electrical faults (e.g. exposed wiring, plug sockets, etc) – within two hours of being contacted.
Secondary emergency repairs, such as no hot water or heating, blocked drains, etc. will be carried out within 48 hours.
See below for a comprehensive list of emergency repairs. If your issue is not listed here, please complete the routine repair formfurther down.
These consist of secondary repairs, such as safety and security issues, door handles/holders replacing, broken fridge/freezer, small leaks fixing, etc. and are typically resolved within 72 hours.
If there are any changes to any reported repairs, we will contact you to let you know.
A part of the building that is damaged or poses a risk